Monday, January 19, 2009

The Man's Shop


It's called The Man's Shop! It is a men's specialty clothing store in Arlington, TX and it has built a business around selling much more than designer clothes. I have been a customer of a, well known, men's clothing store for many years and they have always been good but I recently found myself considering moving my business elsewhere.

Why would I leave a company that is great at selling clothes?

Without giving you the name of my past provider, I will tell you that I do not have a bad thing to say about them! They have always done a great job at selling clothes! They have the answers I need about the clothes I want! They run a very solid business and I see them being around for a while.

The only problem...

I have been going to this store for about 4 years and they still ask me, "Hello sir. Is this your first time visiting ________?"

At one point about a year and a half ago I visited the store a couple times over the span of two weeks (we were trying to get suits picked out for a friend's wedding). I spoke to two individuals on a Monday and came back on Tuesday and spoke to the same two...as I walked in they asked, "Sir, can I help you with something today?"

They had NO IDEA who I was or why I was there!!!

Ok...so I have to be honest...at that time it did not bother me at all!

It was like a bad relationship! Sometimes you don't know you are in a bad relationship until you get a taste of what a good relationship is like. That was the case when I found a great relationship at The Man's Shop!

My fiance's parents had been pushing me to visit the store for a while (they have been good friends with the owner for quite some time) so I decided to swing by this past Saturday to see if they could help me with attire for my wedding in July.

As I walked in I had really already made up my mind to buy my clothes from my old store...I was just doing this because my fiance's mom asked me to (Just being honest...sorry Wally!)

Little did I know that my mind would change within 5 minutes of being in the store!

I walked in and asked for Brandon (which I was told to do) and told him that I was sent by the Moore's to discuss potential wedding attire.

The first thing Brandon did was he walked me over to a file folder and began taking notes...

Now these weren't notes of what type of clothes I needed, colors, or even measurements (he recorded those later).

He began asking questions and taking notes on details such as...

- Where in Mexico are you getting married?
- How do you spell Caitlyn's (my fiance) name?
- Who's your best man?
- How do you know Matt? (he began using my best man's name immediately...why...build trust!)
- When did you graduate from TCU?
- What is your degree in?
- etc.

I was caught off guard! Wally (owner) and his team were more interested in my needs than what I might spend!

They realize that people love to buy but hate being sold!

For the next hour they answered any and every questioned I had. They were not sales people...they were clothing consultants!

As I left I still couldn't believe the difference in The Man's Shop versus other stores I had visited.

And it only got more impressive as I pulled up in front of my fiance's house!

As I was walking up the driveway my fiance's mom just got off the phone with Brandon. He was calling to tell her thank you for sending me!

WOW! Small things make a big difference!


I now pledge my allegiance to The Man's Shop and will recommend them to anyone looking for a great store with an even better motto...

"We don't sell clothes...we sell relationships" - Brandon Baker

Thanks to The Man's Shop (www.TheMansShop.com) for a wonderful experience!

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