
As I have mentioned on a number of occasions, I am huge fan of reading. While you won't catch me buried in a Harry "Potter" book or swooning over the "Twilight" series, you are almost certain to find me plowing through a business book late at night. Now, I have been an avid reader for many years but I have to say that I have NEVER seen so many great books come out as I have in the past year! I mean...it is unbelievable!
I recently plowed through Barnes and Noble in search of the latest in Social Media trends and theories. Needless to say, I found plenty of good resources. One of the books a picked up was the Bestselling book by Charlene Li and Josh Bernoff "Groundswell"!
I am only a few chapters in but I believe this will be one my "Top 10 of 2009". In reading the first few chapters I came across the story of Kevin Rose (Founder of Digg.com). Digg.com gives you the opportunity to search the internet and "digg" a variety of articles...both on websites and blogs. On Digg's homepage you can view a list of top-stories that people are "digging" throughout the day. Kevin Rose believed he had a fortress for a website until "Rudd-O" decided to write a blog releasing some valuable information. Rud-O wrote a blog releasing a code that allowed the technically advanced readers to make copies of the "uncopyable" DVDs on the market. Within a day over 15,000 Digg members voted for Rudd-O's post. As a results of all the "digging" the story made it on the homepage of Digg.com for the world to see. Needless to say, the movie industry was lesss than thrilled. They put in an order to have the link removed. Even though Digg.com did not break any laws, Kevin rose decided to remove the link in order to escape any unnecessary legal action. Rose removed the link and reponded with a post of his own, informing the "Diggers" of the situation. The only problem is...Rose can't control the information posted on other websites/blogs. Within a day the "Digger Mob" located the encryption and posted it on nearly 100 blogs. By the end of the day that number had climbed to over 3,100.
Lesson: "Lawyers and entrepreneurs aren't the most powerful force on the internet. People are. And people, empowered by technology, won't always go along." - Groundswell
So, how do we gain control when it is obvious that control is the "mystical unicorn" of the internet?
We learn how to use the "crowd" to our benefit! Here are a few ways to do so...
1. Stay involved!
- Google your name. Google your company's name. Do your best to identify your reputation within the social media circle. If you recognize that your reputation is "sub-par"...engage the commentator and seek answers. Every time an individual posts a negative article about us, it tarnishes our brand. If we seek out these individuals and inquire as to how we can be of better service, we have the ability to turn an angry mob into our personal marketing department.
2. Be proactive!
- Start blogging! Don't just wait to respond, begin sharing info and creating a following of your own. This is not only for blogs...we must create a presence on sites such as YouTube, Twitter, Facebook, and LinkedIn.
3. Be active and current!
- Having a blog that is not current or irrelevant is worse than not having one at all. Individuals read blogs because it is a regular flow of pertinant information. If we haven't updated our blog in 6 months and the last story is not relevant to today...our following will deteriorate.